IT support services are dependant on the type of assistance required as much as they are on the size of the business requiring help

IT (Information Technology) support is the assistance to users of various electronic devices that allow for the transmission of information. It is primarily concerned with the maintenance of computer systems and their networks within a business’s infrastructure. This can be either on site or through a remote location. IT support does not concern itself with the training and courses individuals attend or the qualifications they can gain, it normally refers to the solving of a specific problem a person or organisation may be experiencing with their IT infrastructure.

The type of assistance required is dependent on the size of the business. A small business is less likely to have specialised staff whilst a larger business may well have its own team, department or support desk. Where small businesses are concerned IT support from the company that has supplied its IT infrastructure is invaluable in allowing the business to stay efficient and in competition with its closest rivals. When help is required the following aspects of the IT service are usually outsourced by the small business: network setup and administration, network security, desktop support, data backup and recovery and email.

When IT support is outsourced there are four main categories that it can fall into:

  1. Online Self-Help
  2. Subscription Based
  3. Assisted Incident
  4. Contract Based

If a reputable IT company has installed your companies IT services it is likely that they have various types of packages and policies to support the installation of the computer systems. Many companies offer 24/7 care in house or remotely. Online Self Help can resolve some IT support issues. However if you are surfing away from a reputable company’s website there is no way of validating the quality of the information received. Subscription based IT support can allow an IT infrastructure to benefit from essential software upgrades on a regular basis. Assisted incident support can be useful if there is no contract based IT support. It allows for the level of assistance required to be assessed before any financial commitment has to be made.


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