IT support companies use remote support daily to assist their clients. It has been found to be a very efficient and economical means to keep businesses working. If staff are having difficulty with their computer or using a particular program, support staff can connect remotely to assist. Remote support is charged at a lower rate and in 15 minute intervals. Read more
IT (Information Technology) support is the assistance to users of various electronic devices that allow for the transmission of information. IT support is primarily concerned with the maintenance of computer systems and their networks within a business’s infrastructure. This IT support can be either on site or through a remote location. IT support does not concern itself with the training and courses individuals attend or the qualifications they can gain. IT support normally refers to the solving of a specific problem a person or organisation may be experiencing with their IT infrastructure.
The type of IT support required is dependent on the size of the business. A small business is less likely to have IT support staff whilst a larger business may well have its own IT support team, IT support department or IT support desk. Where small businesses are concerned IT support from the company that has supplied its IT infrastructure is invaluable in allowing the business to stay efficient and in competition with its closest rivals. When IT support is necessary the following aspects of the IT service are usually outsourced by the small business: network setup and administration, network security, desktop support, data backup and recovery and email.
When IT support is outsourced there are four main categories that the IT support can fall into:
- Online Self-Help IT Support
- Subscription Based IT Support
- Assisted Incident IT Support
- Contract Based IT Support
If a reputable IT company has installed your companies IT services it is likely that they have various types of IT support package and policies to support the installation of the computer systems. Many IT support companies offer 24/7 care in house or remotely. Online Self Help can resolve some IT support issues. However if you are surfing away from a reputable company’s website there is no way of validating the quality of the information on IT support received. Subscription based IT support can allow an IT infrastructure to benefit from essential software upgrades on a regular basis. Assisted incident IT support can be useful if there is no contract based IT support. It allows for the level of IT support required to be assessed before any financial commitment has to be made.
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Bean IT is making headlines for the right reasons as the Tamworth Herald charts the rise of our IT support company
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