Server support engineers do not always need to be in house/ on site. Most server support is possible by logging in to your computer remotely. Remote server support is when someone can login to your servers from a different location. Once logged in, they can perform various maintenance and administration tasks including housekeeping, troubleshooting, backups and much more.
What are the benefits of remote server support?
Quite simply, the engineer can carry out his or her work from anywhere in the world; instead of being on your premises.
This is a much more efficient way of offering support. Remote support provides the support company the ability to support many clients at once.
The benefit to the end user is that support is just a phone call away. If you have a problem you simply call your support company, the engineer can then log on to your system remotely and resolve the problem almost instantly.
This means less downtime and fewer interruptions for your employees. In turn, you can focus on the more important things, such as building and growing the business.
Jobs accomplished remotely through remote server support
Not all jobs can be resolved remotely but those that can include:
- Configuration of software and applications
- Creation and administration of email accounts and intranet accounts
- Database configuration
- Operating System updates
- Monitoring and alert analysis
When choosing a company to look after your servers remotely, make sure they give you a complete breakdown of all the services that they offer. If your business has any specific or demanding requirements it is important you let them know.
If they cannot handle your requirements or workload it is important that you find a company that can, it could be the difference between two minutes of downtime or two days.
Some small business owners are not aware that servers can be managed and controlled remotely and they don’t want to pay for an engineer to visit them because they are worried about the cost. Instead, they sometimes pass this responsibility to a tech savvy employee who is good with computers. Unfortunately, unless they possess the specialised knowledge that is required to run and maintain a server they often do more harm than good.
Time and money savings
By using a remote server service you still receive expert help but at a fraction of the cost, and it is only a moment away.
Quite often, your remote server engineers will be aware of a problem before anyone else and will often fix minor issues without anyone ever realising there was a problem in the first place.
This just isn’t possible if you are relying on someone to visit your business premises and resolve the issue on site.
Bean IT provides a professional, reliable and trustworthy remote server service 24 hours a day, 7 days a week. Our engineers are fully trained and ready to help at a moment’s notice to ensure your business runs smoothly 24/7.